Dynatrace Platform Engineer

Rhondos Inc. is looking for a Dynatrace Consultant to join our Professional Services Team. In this client- and stakeholder-facing role, you will configure and optimize the Dynatrace Unified Observability Platform across cloud, hybrid, and on-premises environments including leading PowerConnect App implementation, configuration, and customization for SAP observability to help engineering and operations teams reduce mean time to resolution (MTTR), improve application performance, and build a mature observability practice. You'll work independently on well-defined engagements while collaborating with senior architects on more complex initiatives. Key Responsibilities • Lead PowerConnect App implementation, configuration, and customization within Dynatrace to extend observability into SAP environments. • Customize and maintain PowerConnect's dashboard library, log processing, and metric extraction rules to reflect each customer's SAP landscape and business processes. • Onboard applications, infrastructure, and cloud workloads (AWS, Azure, or GCP; Kubernetes and Docker) for full-stack monitoring. • Design, build, and maintain custom dashboards, alerting profiles, workflows, and analytics using Dynatrace Query Language (DQL) and Grail. • Monitor application performance and availability; lead troubleshooting and root-cause analysis, leveraging Davis AI causal insights. • Configure Synthetic Monitoring, Real User Monitoring (RUM), APM, and Log Monitoring to close observability gaps. • Conduct health assessments and architecture reviews, and deliver clear, actionable best-practice recommendations. • Integrate Dynatrace with ITSM and collaboration tools such as ServiceNow, Jira and Slack. • Support OpenTelemetry and distributed-tracing initiatives across microservices architectures. • Partner with Product Development and Product Support teams and drive continuous improvement in system functionality and reliability. • Lead customer and internal enablement workshops, training sessions, and operations review meetings. • Maintain clear technical documentation, implementation guides, and runbooks. • Mentor junior consultants and contribute to internal observability standards and best practices. Requirements Required Qualifications • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience. • 1-3 years of experience in Application Performance Management (APM), observability, or related IT infrastructure roles. • 1+ years of hands-on experience implementing and administering Dynatrace (or comparable APM/observability tooling). • Practical experience with at least one major cloud platform (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes). • Working knowledge of one or more programming/scripting languages (Java, .NET, Python, or JavaScript). • Solid understanding of distributed systems, microservices, and modern web application architectures. • Strong analytical and problem-solving skills, with the ability to diagnose complex performance issues under pressure. • Excellent written and verbal communication skills, including the ability to translate technical findings into business impact for non-technical stakeholders. Preferred Qualifications • Dynatrace Certified Associate or Dynatrace Certified Professional certification. • Prior consulting, client-facing, or project management experience. • Familiarity with OpenTelemetry, Grail/DQL, and Davis AI-driven anomaly detection. • Experience with SAP environments (S4HANA, ECC, BW, PI/PO, HANA) and PowerConnect or similar SAP-to-observability integration tools. • Experience with CI/CD tooling (Jenkins, GitHub Actions, GitLab CI/CD) and infrastructure-as-code (Terraform, Ansible). • Exposure to relational database technologies (Oracle, SQL Server, DB2). • ITIL Foundation certification or familiarity with ITSM processes. Benefits • Employment for this role is structured through an Employer of Record (EOR) in your country of residence. • Full statutory benefits and entitlements for the country of residence — including paid annual leave, public holidays, sick leave, and pension or social insurance contributions as applicable. • Competitive base salary plus performance-based incentives. • Paid PowerConnect and SAP certification training and professional development budget. • We also offer: • A fully remote-first working environment with genuine flexibility • Company-provided equipment • Direct exposure to a global enterprise customer base. • A small, high-caliber team where your work has immediate impact • The opportunity to grow with a profitable, product-led company in an expanding market