Concierge Associate

Company Description Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations. Job Description People Management • Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager • Provide effective support to the team to enable them to provide a range of effective and efficient services. • Respond to guest’s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Financial Management • Identify optimal, cost effective use of the resources. Operational Management • Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides. • Serve as a key point of contact for Guests and efficiently respond to Guest enquiries • Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others • Ensure to handle the luggage in a courteous and efficient manner. • Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times. • Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms. • Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner. • Possess knowledge of the Fire and Emergency procedures of the hotel. • Responsible and accountable for the loading and unloading of guest luggage from guest cars. • Accept and monitor luggage for safekeeping or storage in the office according to established procedures. • Responsible for transferring luggage to and from guests rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner. • Ensure to convey a sense of the guest's importance and project a professional environment which reflects hotel’s commitment to customer service. Qualifications • Diploma in Tourism / Hospitality Management • Minimum 2 years of relevant experience in a similar capacity • Excellent reading, writing and oral proficiency in English language • Ability to speak other languages and basic understanding of local languages will be an advantage • Good working knowledge of MS Excel, Word, & PowerPoint Additional Information WHAT IS IN IT FOR YOU: Come As You Are Work With Purpose Grow, Learn and Enjoy Explore Limitless Possibilities